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After stopping by a nearby café to use the Wi-Fi, she realized one of her financial accounts was at zero. She first became aware something was wrong when her cellphone stopped working. Tomlinson believes the SIM swap allowed the hackers to divert those incoming messages to a new device, effectively bypassing her security measures. Tomlinson used two-factor authentication on her sensitive accounts, an extra security step that sends a message to your cellphone before granting access. Watch Marketplace's investigation into social engineering fraud at 8 p.m.Once the hackers had executed the SIM swap, they were able to use their own phone to gain access to a number of Tomlinson's sensitive accounts, including those tied to her finances. A SIM card is a chip used to identify and authenticate a subscriber to a service provider.
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Over a series of eight different online chats, the hackers managed to obtain her date of birth, email address, account number, the last four digits of her credit card, and other details about her account.Īrmed with this information, the hacker convinced a Rogers rep to activate a new SIM card linked to Tomlinson's account, which could then be placed into a phone in their possession. (Hannah Yoon/Canadian Press)Īs far as Tomlinson can tell, the hackers had only her name and her phone number. Experts say hackers are taking advantage of this. In an increasingly cashless world, many people rely on digital apps for banking and online purchases. In this case, Rogers didn't provide any friction for them and made it far too easy," Tomlinson said of her experience. Hackers use some of those details to try to sweet talk a representative into handing over more information and ultimately gain access to an account.
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The hackers might have a few pieces of publicly available personal information: a person's name, email address, birthdate, postal code or phone number. If at first you don't succeed, hack again Hackers use charm and persuasion to convince a customer service representative they are actually the account holder. Social engineering fraud typically happens through email, phone, or text - or in Tomlinson's case, through online chat windows. Tomlinson is a victim of the latest type of hack plaguing the telecommunications industry: it's called a SIM swap, and hackers use what's known as social engineering to make it happen. I was sort of in shock at the whole thing," said Tomlinson about realizing hackers stole savings she was planning on using for a mortgage. The former cryptocurrency executive lost about $30,000 in cryptocurrency after hackers used a few of her personal details during interactions with Rogers customer service representatives to ultimately gain access to her account. Marketplace's latest investigation has found that just a few pieces of personal information could leave you and your accounts vulnerable.
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Is your name and your phone number all it takes for a hacker to take over your cellphone account?